Terry Moore of World Press Printing -
To Whom it May Concern:
I would like to recognize Al Esnaola with Bindery Specialists Inc. for providing World Press with exceptional service to troubleshoot and repair my DigiVac+ collator with BookMaster Pro and TrimMaster Pro. I had a very important booklet job on (the machine) for one of my best clients with a quantity of 40, 000 and another 20,000 for another valued client. My machine would not clinch one of the staples. This caused the sheets to jam, which skewed the fold and trim.
I found Bindery Specialists by searching the internet looking for help. It was a blessing to find Al. He patiently listened to my description of what was happening and immediately provided suggestions on what parts to check. He also sent an e-mail to Watkiss and forwarded the response the next morning. Along with that, he sent three circuit boards and a clincher in case one of them had failed. As it turned out, the problem was a bad connection in the wires between the staple head and the clincher. I was back up and running by the end of the day.
I will continue to buy parts and consult with Al at Bindery Specialists as long as I have my DigiVac+ and important clients to serve. I now know I can count on someone to call me back in critical situations with production deadlines.
Vice President, Operations
World Press Inc.